Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@blush-works.com. Please note that returns will need to be sent to the following address: 10 Longitude Way Corona, CA 92881

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@blush-works.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@blush-works.com.

Blushworks Lifetime Warranty & Service Promise

All Blushworks products come with a Lifetime Warranty & Service Promise. The warranty issues by Blushworks LLC (”Blushworks”) covers manufacturing defects and the main functionality of the product for its entire life.

What is covered

Blushworks offers a complimentary repair or replacement of all products if inadvertently damaged.

All claims made in good faith will be considered.

What is not covered

While our Lifetime Warranty & Service Promise is comprehensive, it does not cover cosmetic damage such as scuffs, scratches, non-functional cracks, dents, or tears.

How to Obtain Services?

To begin a warranty claim, write your full name and the current date on a piece of paper and place your Blushworks product near it. Take a quality photo of the product, honing in on the damaged area, being sure to capture your name and date in the photo also. Next, email info@blush-works.com with the following:

• Your photo of the damaged product (showing your name and date as described above).
• A copy of your purchase receipt or Blushworks order number from the original Blushworks Authorized sales retailer is required for warranty service.
• A brief description of the issue.
• Your ship-to address and phone number.

Providing all the information above will help expedite the review of your claim. We will evaluate your claim (typically within 5-7 business days) to determine if it qualifies for a warranty replacement under our Lifetime Warranty & Service Promise and will contact you via email regarding the status of the claim with an return merchandise authorization (RMA) number assigned to your case.

What Will Blushworks Do?

We will repair or replace your product. If you would like a refund, we will refund the original amount of your transaction after the product has been sent back to us. Blushworks will not cover the cost of shipping the product back.